Cleaning instructions for Ingenico Payment Terminals and Mobile Card Readers
Good hygiene and cleanliness are now more important than ever in companies – to protect both employees and customers. Your terminals and mobile card readers serve as a frequent contact point between your customers and your employees. For the safety of you and your customers, we would like to remind you how to regularly clean your payment acceptance devices.
Cleaning of your payment terminals and mobile card readers:
Guidelines for the proper cleaning of Ingenico Payment Terminals are as follows:
Unplug all the wires, cables and power sources from the Terminal before cleaning.
Ingenico recommends using a lint-free soft cloth that is very slightly moistened with soapy water to clean the outside of the Terminal.
It is recommended to use cloth lightly saturated for better control of the quantity of liquid applied on the device. An excessive application of liquid may create a functional problem.
Considering the COVID-19 outbreak, other options are the use of US EPA-registered disinfectants that Ingenico has determined may be used to clean the outside of its Terminals: (see tables on following pages for an expanded list of product names under the 6 EPA registration numbers and additional info.
Any liquid cleaners should be sprayed into a lint-free soft cloth and not directly on the Terminal.
Although alcohol cleaning solutions (with at least isopropyl alcohol solution 70%) are recommended by the US Centers for Disease Control and Prevention for disinfecting surfaces, those solutions cannot be used on Ingenico Terminals. No solution containing alcohol, at any concentration, is allowed on any part of the terminal.
Do not:
Do not clean the electrical connections.
Do not spray, pour or coat any liquid, disinfectant or cleaners directly on the payment terminal.
The list might not be limited to the following chemical agents, but do not use solvents, bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents, Ether, Thymol based agent, detergents or abrasive products as they may damage the plastic or electrical contacts.
Avoid excessive wiping, which might cause damage.
Do not get moisture into any openings nor use aerosol sprays.
Avoid exposing the terminal to the direct rays of the sun.
Avoid exposing the terminals to UV-C lamps as it could degrade the cosmetic or create functional damage on the terminal”.
Do not put anything into the slot of the smart card reader.
Please note: While cleaning as per the instructions above has no impact on the performances or functions of our terminal, very frequent cleaning may modify the cosmetic aspect of some plastic parts used into our devices; such cosmetic wear is not covered by the standard INGENICO warranty conditions.
The usage of inappropriate cleaning or disinfecting agents may create damages or functional problems, trigger a tamper alert. Such damages related to an inappropriate disinfection are not covered by the standard INGENICO warranty.
Protectives films and PCI PTS compliance constraints:
Many companies propose some protective films and overlays to protect payment terminals from damages created by an intensive cleaning.
As recommended by PCI SSC, “Merchants should consult with their acquirer or payment brand on their position regarding the use of overlays during the current crisis.”
Some protective films and overlays may affect the optimum performance of the payment terminals.
In case of acquirer acceptance or card brand waiver, to get a better understanding of the offers proposed by some companies, here are the characteristics of a protective film that should be considered before buying these accessories:
To protect a keypad, do not use an electrostatic film. Use a film with an adhesive.
Polypropylene is a common and quite reliable material but using a film thinner than 0.9mm is preferred to avoid incorrect pin entry.
A film cannot be used in a dusty atmosphere or a bakery, for instance.
It is suggested to replace the film every 2 weeks.
For more information and additional options on cleaning products, download the following document:
