Hotel & Lodging

Hospitality solutions / seamless guest experience

Ingenico supports 18 of the top 20 largest U.S. hotel and lodging brands offering innovative technology solutions that cater to every use case. From remote check-in to paying at the poolside, our range of point of sale (POS) solutions can offer your guests a safe, secure and meaningful experience.

In the hospitality industry, it is imperative to deliver a seamless, personal and innovative guest experience. Our extensive range of innovative payment solutions can meet the needs for all hotel & lodging environments.  The ability to handle the varied use cases enable you to achieve your objectives while keeping up with the evolving needs of your guests. Our range of payment solutions are equipped to effectively engage with your guests and accept all forms of electronic payments including, magstripe, EMV and NFC/contactless.

Learn more about the most common hospitality use cases and Ingenico solutions that best fit them:

Front Desk / elevate the front desk experience with fast, personalized customer service

Whether they are business customers or leisure travelers, hotel guests expect the highest standard of speed, service and security when checking in at your front desk. They want personal recognition, an instant check-in experience, efficient transactions that respect their time and information accuracy. Meeting these guest expectations sets the tone for the entire visit. Small-footprint front desk payment solutions that also read and program RFID room keys ensure faster check-in and trustworthy guest experience.

Here are Ingenico solutions that fit all your front desk requirements:

Front Desk / elevate the front desk experience with fast, personalized customer service
Mobile Check-In / fast, secure and convenient check-in wherever it best serves guests

Mobile Check-In / fast, secure and convenient check-in wherever it best serves guests

After arriving at your hotel, the last thing your guests want to see is a long line at check-in. With mobile POS solutions, your hotel staff can greet guests in the lobby and instantly check them in or out, encode RFID room keys and get them quickly on their way. Hoteliers can also delight guests by checking them in on the hotel shuttle from the airport or even right at curbside when they arrive.

Meet your guests wherever they are with Ingenico’s range of mobile POS solutions:

Pay-at-the-Table / reinvent the dining experience in the restaurant, at poolside or on the golf course

Giving guests a frictionless, easy and fresh experience that lets them order and pay for food and beverages wherever they can earn a hotel high praise for hospitality on review websites. Solutions like Pay-at-the-Table in the restaurant, at the poolside or even at the drink cart on the golf course enable faster payment for guests and greater efficiency for staff.  

Bring payment to the guests with these Ingenico solutions:

Pay-at-the-Table / reinvent the dining experience in the restaurant, at poolside or on the golf course
Self-Service / quick and convenient service for guests around the clock

Self-Service / quick and convenient service for guests around the clock

Today’s travelers value speed, no hassle and opportunities for self-service. These preferences extend to purchases made at the hotel convenience shop, which are typically processed by front desk staff. As a result, hotels are increasingly using vending machines that accept all payment methods, including contactless. Guests can serve themselves when buying snacks and beverages, toiletries, phone chargers and more for convenient 24-hour service.

Learn more about our range of vending solutions that best fit your use case:

Countertop for Merchandising, Shops and Retail / create enjoyable, seamless and secure experiences for hotel guests

From the retail shop and the restaurant to the pro shop and the spa, hotels can offer guests a personalized, seamless payment experience enriched with full-color displays and multimedia content. Solutions fitted with customizable screens allow guests to review special promotions and additional services for a softer sell of premium services. Guests can pay however they want, from contact and contactless cards to mobile wallets for a seamless, secure experience.

Here are Ingenico solutions options that best fit your countertop solutions needs:

Countertop for Merchandising, Shops and Retail / create enjoyable, seamless and secure experiences for hotel guests
Bellhop & Room Assistance / easy and secure payment acceptance for guests, anywhere in the hotel

Bellhop & Room Assistance / easy and secure payment acceptance for guests, anywhere in the hotel

Speed, customer service and accessibility were once centered in the lobby, but many hotels are now adopting mobile strategies. Successful hoteliers value their guests’ time and need for convenience and mobile solutions that can accept payment and program RFID room keys let your staff assist guests in the hallway, in the room or virtually anywhere on the hotel grounds — making each guest encounter personal and convenient.

Take a look at options for mobility solutions  that fit your room assistance and bellhop use cases:

Self Check-In / make check-in frictionless with fast, secure service

Busy travelers can arrive at the hotel tired and may just want to go straight to their rooms to rest. With self-service kiosks, they can easily and safely check-in, add any upgrades or requests, encode their room keys and be on their way. With a small footprint, self-service kiosks can help add additional convenience for the guests and efficiencies for the hotel.

Take a look at self-service options that best fit your needs:

Self Check-In / make check-in frictionless with fast, secure service

Hotel & Lodging - Press Releases & Resources

  • Red Roof Enhances the Customer Experience with Ingenico Group’s Smart Terminals

    Group

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  • Shift4, Springer-Miller Systems and Ingenico Group Bring Enhanced Payment Security to Luxury Hotels, Resorts and Spas

    United States

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All Press Releases

Hotel & Lodging Resources

How the Hospitality Industry is Innovating Guest Service with Payment Solutions / White Paper

Download this white paper to explore the latest payment solutions that can help hospitality businesses improve service quality and create entirely new guest experiences.

View Infographic

6 Reasons Stadiums and Venues Should Upgrades Their Payment Technology / Infographic

Here are six reasons why stadium and venue operators should look to upgrade their payment technologies. Learn more in this infographic.