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Advance Replacement Services
Ingenico’s advance replacement service, TotalCARE, offers a rapid response to meet practically any hardware issue. Simply call to report a problem unit and, on the same day, our maintenance technicians will load, test and ship a replacement unit from customer owned dedicated spare pool. You can even customize TotalCARE to meet your specific business needs by adding Help Desk or field maintenance services.
Looking for same-day advance replacement? Total Care includes all of the services in Standard Care, plus the overnight advance terminal replacement from customer-owned spare devices in our repair center and inbound shipping for defective terminals.
To ensure the fastest repairs on your terminals and expert support for your employees, add one of our Help Desk options to your Total Care package. Your employees will appreciate having someone there to help, whether it’s basic troubleshooting or more advanced issue resolution by experienced agents who know your equipment inside and out.
Field Total Care builds on the Total Care offering with fast, on-the-spot repair or replacement of defective terminals—a must for business-critical resources.
Learn more about our flexible, scalable and reliable solutions with an unmatched customer care program.
