Repair and Warranty Services

Breakdowns in out-of-warranty equipment cause unnecessary disruptions and unanticipated costs, driving the kind of uncertainty that most businesses find unacceptable. Because most customers choose to supplement our standard manufacturer’s warranty, Ingenico offers a range of extended warranty plans to help you minimize your risk while maximizing your comfort level.

You’ll also have online access to our U.S. Repair Portal, so you can request a Return Material Authorization (RMA) number anytime, day or night.

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Extended Care

Extend your standard one-year manufacturer’s warranty for up to five years with coverage including a 21 business-day turnaround, so you’ll be back in business as fast as possible. The extended warranty also includes: 

  • Parts and labor 
  • Equipment repair 
  • Key injection 
  • Hardware/software upgrades 
  • RMA help desk support 
  • Outbound shipping via ground 
  • Complete equipment diagnostics 

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Standard Care

Extend your standard one-year manufacturer’s warranty for up to five years with coverage including a 10 business-day turnaround, so you’ll be back in business as fast as possible. The extended warranty also includes:

  • Parts and labor 
  • Equipment repair 
  • Key injection 
  • Hardware/software upgrades 
  • RMA help desk support 
  • Outbound shipping via ground 
  • Complete equipment diagnostics

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StandardCARE

Easy Care

In addition to our warranty packages, Ingenico offers a bumper-to-bumper accidental damage protection solution called Easy Care. Paired with any of our warranties, this added protection covers all repairs with limitation of 50% on No Fault Found and abused devices.

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Customer Care Program / Brochure

Learn more about our flexible, scalable and reliable solutions with an unmatched customer care program.